Customer Care Employee (NL/EN) (38h p/w)

Job description

Customer Care? You rock it, you own it! We are looking for several full-time colleagues to join our team. Together you will deal with all customer questions & be a part of the fastest growing fashion brands in the Netherlands!

Are you one of the rockstars who will join our team, are you always looking for solutions, do you enjoy all kinds of customer questions and would you like to work with the best colleagues ever? Then this is the position for you! You will be working in the Customer Care team of about 30 colleagues, at our head office in Zwolle.

The function
Because LOAVIES can be reached via multiple channels, you will answer customer questions via email, social media and live chat. You work together with your team on a daily basis to make our customers happy and you are (jointly) responsible for the correct handling and registration of customer questions. 

You have several years of work experience that you like to use to help your colleagues grow further. You bring in new ideas and are only satisfied when our customers are happy.


As a Customer Care employee you will perform the following activities;

  • Direct contact person for our customers: you are the first and most important contact

  • Handling questions and complaints while maintaining customer satisfaction

  • Providing help via email, live chat and social media


  • You enjoy helping customers

  • You bring 3-5 years of relevant work experience

  • Your Dutch and English are fluent!

  • You work accurately - you know what you're doing

  • You work best under pressure, because questions keep coming :) 

Other information

  • Fulltime available: 38h per week

  • Start date: Between 06-09 & 11-10
    You'll start together as much as possible

  • A fresh healthy lunch at our office every day!

Are we talking about you? Are you one of the new rockstars of our Customer Care Team? Then respond to this vacancy via the button below and maybe we'll see you soon during an introductory meeting. That would be great!